Vatengi vanongoda chikonzero chimwe chete chekugumbuka uye kuenda.Nehurombo, mabhizinesi anovapa zvakawanda zvezvikonzero izvi.Vanowanzonzi "7 Sins of Service," uye makambani mazhinji nekusaziva vanozvirega zviitike.

Ivo kazhinji mhedzisiro yemberi-mutsara pros kuve ari pasi-kudzidziswa, kunyanya-kusimbiswa kana zvese zviri zviviri.

"Sevhisi yevatengi yakasarudzika chishandiso chine simba chekutengesa chinokupa iwe nekambani yako mukana wekukwikwidza kwenguva refu," akadaro basa revatengi uye mutengesi wekutengesa.

Saka zvakakosha kuti munhu wese anzwisise zvitadzo zveshumiro uye kuti angazvidzivisa sei.Zvirinani, akadaro Schmidt, "Pamper vatengi vako vakavimbika kuti vanzwe vachizivikanwa nekuyemurwa."

Zvekudzivisa

Heano "zvivi" zvekudzivisa, maererano naSchmidt:

1. Kusava nehanya.Mibvunzo yevatengi uye nyaya dzakakosha kwavari, uye vanotarisira kuti mibvunzo iyo nenyaya dzichave dzakakosha kune vanhu vavanoita bhizinesi navo.Apo vashandi vanoita sevasina hanya - zvichida nokuti vakabatikana kana kuti havatauri manzwiro mumutauro wavo - vatengi vachagumburwa.
2. The Brush-off.Izvi zvinowanzouya nenzira yemiti yefoni, uko vatengi vasingakwanise kufonera munhu.Mune mamwe mamiriro ezvinhu, ndipo apo mumwe wepamberi rep anopfuudza mutengi kune mumwe munhu kuti abatsirwe.Munhu anonzwa vatengi kutanga anofanira kunge agara aine chokwadi chekuti vanofara kusvika kumagumo.
3. Kutonhora.Uku kusakendenga uye bhurashi-off yakasanganiswa uye pakuipa kwavo.Mumamiriro ezvinhu aya, mushandi anogona kutadza kubvuma kuti mutengi aunza dambudziko riri pamutemo kana kuti anogona kurigadzirisa sekunge kunetsa.Front-liners anofanirwa kugara achidziya uye akatarisa pamunhu mumwechete panguva.
4. Kuzvideredza.Kana vashandi vakashandisa jargon, acronyms kana mutauro usingaite seunoshandiswa nevatengi, ivo vari kudzikisira.Vashandi vepamberi vanoda kutevedzera mutauro wevatengi uye mwero wekutaura, uye kudzivirira kambani uye indasitiri jargon.
5. Robotism.Izvi zvinowanzo ratidzwa mune yevatengi sevhisi pro anotanga kudyidzana nekukumbira nhamba dzeakaundi, nhamba dzenhare kana rumwe ruzivo rwegeneric, pane kuedza kuita hurukuro.Vashandi vanoda kubvunza mubvunzo mumwe chete wega wega vasati vaenda kubasa.
6. Rule mabhuku.Apo vashandi vanongotevera mitemo, panzvimbo pekuziva pfungwa kana mwoyo yavo, vanouya sevanotonhora uye vasina hanya.Izvo zvinogona kunge zvakanaka kune zvenguva dzose zvekutengeserana, asi zvakaoma, manzwiro uye akakosha mamiriro anogara achida kufunga.
7. Runaround.Vashandi vanogona kupa vatengi mukana wekumhanya kana vachiramba vachikurudzira vatengi kutarisa webhusaiti, kuzadza mapepa kana kufona imwe.Nguva zhinji, vashandi vanofanirwa kufamba navo kuburikidza nezvavanofanira kuita.Pakupedzisira, vatengi vachakwanisa kuzvisarudzira ivo pachavo.

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