Chat yaimbove yemakambani makuru ane mabhajeti makuru nevashandi.Kwete zvakare.Inenge yega yega timu yebasa revatengi inogona - uye inofanirwa - kupa chat.Mushure mezvose, ndizvo zvinodiwa nevatengi.

Vanoda kusvika 60% yevatengi vakatora chat yepamhepo senzira yekuwana rubatsiro, sekureva kweForrester research.

Kana iwe uri wepakati kusvika kudiki-saizi yebasa revatengi, ino inguva yakanaka yekukwidza chat.Uye kana iwe uri kutochipa, ungangoda kuridza zvakanaka.

"Kupa sevhisi yakasarudzika kuburikidza nekutaura kunosanganisira zvinopfuura kungosarudza tekinoroji," anodaro Kate Zabriskie."Chat inzira yakasarudzika yekutaurirana ine yayo seti yemitemo, uye masangano anosarudza kuita chat anofanirwa kugadzirira vamiriri vebasa ravo kuti vashandise nemazvo."

Zabriskie anokurudzira kutora matanho aya:

1. Sarudza vanhu vakakodzera

Nepuratifomu iri munzvimbo, sarudza masevhisi mapros anotodyidzana zvakanaka nevatengi.

Chinonyanya kukosha, bvunza avo vanogona kutaipa nekukurumidza uye vanyori vakanaka.Hurukuro inogona kunge isina kurongeka, asi zviperengo negirama zvichiri kukosha.

2. Isa mitemo

Nechikwata chiripo, isa zviyero zvine musoro pakushanda kwako kwezvinhu zvakaita se:

• Quantity.Ingani chats dzinofanirwa kubata rep kamwechete?Pakutanga, ivo vanofanirwa kunamatira kune imwe, uye kunyangwe vane ruzivo reps vanofanira kuichengeta iri pasi pevatatu, Zabriskie anodaro.
• Topics.Haisi misoro yese yakakodzera kukurukura.Sarudza zvaunogona kuita pakutaura - uye chii chinofanira kutamiswa kunze kwenyika - zvichienderana neindasitiri yako, mirau, kudzika kweruzivo uye zviwanikwa.
• Miganhu.Ziva misoro, kureba kwechat exchange uye zvimwe zvikwaniriso zvekufamba kubva pakutaura uchienda kune dzakasiyana modhi.

3. Ramba wakatendeka kune yako brand

Dzidzisa mareps kuti ushandise mutauro uri wechokwadi kune yako iripo mhando uye sevhisi maitiro.Iwe haufanire kuwana zvimwe zviri pamutemo kana zvisina kurongeka kupfuura zvawagara uri mukutaura.

Zvibvunze kuti:

• Nhaurirano inofanira kutanga sei kana mutengi atogovana ruzivo?
• Ndeapi mazwi nezvirevo zvinoenderana nerudzi rwako?
• Mashoko api nemitsara yatinofanira kudzivisa?
• Vamiririri vanofanira kutaura sei vatengi vakatsamwa kana vakaora mwoyo?
• Kukwazisana kunofanira kusiyana munzira ipi?

4. Gadzirira zviri pachena

Fungidzira kuti iwe uchasangana nepamusoro-soro uye mipata yesevhisi yekutaura sezvaunoita kune ako aripo.Vatengi vanozotarisira kuenderana kwakafanana kwesevhisi mukutaura sezvavanowana neimwe nzira.

Gadzirira reps neruzivo rwakakwana - kusanganisira dzimwe mhinduro dzakanyorwa kumibvunzo yakajairika - yenguva nemamiriro ezvinhu apo kudiwa kunochinja.

5. Gadzirira imwe kopi

Mavara akanyorwa kare anobatsira pamhinduro dzinokurumidza, dzakarurama, dzinoenderana kumivhunzo yenguva dzose.Asi inoisa njodzi yekuridza mumagaba.

Saka nyora zvinyorwa zvakagadzirirwa nenzira yekukurukurirana (pamwe tora munyori wako wepamusoro kuti abate izvozvo).Makiyi: Chengetedza pfupi.Nyora mitsara semataurirwo aanoitwa.

6. Ongorora uye gadzirisa

Gara uchiongorora chats dzakafamba zvakanaka uye dzakaipa zvakanyanya.Gadzirisa zvakaipa nekuenzanisa akawanda emamiriro ezvinhu sezvaunokwanisa.Shandisa hurukuro dzakaitwa zvakanaka semienzaniso yenzira dzokubata nadzo mamiriro ezvinhu.

7. Rovedza zvakare (uye zvakare uye ...)

Shandisa wongororo yekutaura sechitubu chenguva dzose chekudzidziswa.Zabriskie inopa zano rekukurumidza vhiki nevhiki kudzidziswa kunotarisa pane imwechete kana maviri maitiro akanakisa.Bvunza vamiririri kuti vagovere mazano avo akanaka.Spot cheki chat zvinyorwa zuva nezuva.Ongorora zvinyorwa zvakafanonyorwa pamwedzi uye gadziridza zvichienderana nekudiwa uye shanduko muhunyanzvi, zvigadzirwa nemasevhisi.

Resource: Yakagadziriswa kubva kuInternet