Kana iwe uchida vatengi vakawanda, usadonhedze mitengo kana kutovandudza mhando yechigadzirwa.Izvi ndizvo zvinoshanda zvakanyanya.

Kuvandudza ruzivo rwevatengi.

Vanosvika zvikamu zviviri muzvitatu zvevatengi vanoti vanochinja vanopa kana vakawana sevhisi iri nani kana zviitiko kubva kune rimwe sangano.

"Kuona kuti vatengi vanonyengerwa zviri nyore kuti vachinje kune zvigadzirwa nevanopa masevhisi vanopa ruzivo rwakanyanya rwevatengi kunoratidza chokwadi chakaomarara chebhizinesi ranhasi nekuvimbika," anodaro Verint's Ryan Hollenbeck, mutevedzeri wemutungamiri wepasi rose wekushambadzira uye mutsigiri mukuru weVerint. Mutengi Zvakaitika Chirongwa.

Iwe unopa ruzivo rwepamusoro here?

Asi zvakakunakira iwe kana iwe uri sangano rinopa yepamusoro yevatengi ruzivo.

“Gauntlet yemutengi yakakandwa;vatengi vanoda basa rakasiyana nemamwe mukuchinjana nebhizimisi ravo kana kuti vanoenda nebhizimisi ravo kune imwe nzvimbo,” anodaro Hollenbeck."Mubvunzo zvino ndewekuti, ma brand anopindura sei?"

Balance chiito

Chinokosha ndechokukwanisa kupa vatengi chiyero chakanaka chekuzvishandira uye rubatsiro rwemunhu.

"Masangano anofanirwa kutendeukira kune otomatiki mhinduro dzekutarisana nekuwedzera vhoriyamu uye zvinodiwa, asi vanofanirwa kuve nechokwadi kuti vanoramba vachipa ruzivo rwemhando yepamusoro vatengi vanotarisira - kusanganisira kugona kuita nemunhu pazvinenge zvichidikanwa," anodaro Hollenbeck."Dzidziso yavo yekudyidzana nevatengi inoda kupa vatengi simba nekugona kushandura zvisina mutsetse pakati pedhijitari nemamwe machaneli."

Heano makiyi ekuita kuenzanisa.

Yakasarudzika sevhisi maitiro akanakisa

Izvi ndizvo zvinhu zvishanu zvepamusoro zvinonzi nevatengi zvakakosha pakudyidzana kwevanhu.Sevhisi pro:

• Inotsanangura mhinduro kana mhinduro zvakajeka.Ichi ndicho chiratidzo chekupedzisira chekuti kambani nevashandi vayo vakateerera uye vanonzwisisa vatengi.
• Anobvuma mamiriro ezvinhu uye anotendeseka mukupindura kwazviri.Kunzwira tsitsi kunonyanya kuenderana nekupindura manzwiro evatengi.Vashandi vanoda kuziva mamiriro ezvinhu uye kubvuma manzwiro anonzwa nevatengi.
• Zvinoratidza kukurumidza kugadzirisa nyaya.Apo vashandi vanoudza vatengi, "Ndinoda kuti izvi zvigadziriswe kwamuri pakarepo," vanogona kuratidza kukurumidza kana nyaya yacho iri yekukurumidza kana kuti kwete.Inoudza vatengi kuti vakakodzera kutariswa nekukurumidza.
• Inopa matanho anotevera uye/kana rondedzero yenguva.Kana zvinhu zvikasagadziriswa nekukasira, vatengi vanonyengerwa vachingoziva zvichazoitika uye rinhi.
• Inodzokorora zvakare nyaya uye inoshandisa mazwi evasina basa.Svetuka jargon uye $10 mazwi.Vatengi vanoda kunzwa kuti uri papeji imwe chete navo.

Kuzvishandira kwakanakisa maitiro

Kuti ugadzire isina musono-sevhisi chiitiko, ita:

• Searchable.A saizi imwe-inokodzera-ese FAQ peji haichaiti kuti basa riitwe zvakare.Pane kudaro, gadzira basa rekutsvaga nebhara rekutsvaga pamapeji ese, kana kudzvanya zvinongedzo pa "tafura yezviri mukati peji rekutsvaga" iyo isingapfuuri kubaya-kamwe kubva peji rako repamba.Izvi zvinogona kubatsira vatengi kusvetukira kune ruzivo rwakakosha kumibvunzo yavo pane kupuruzira kuti vawane.
• Interactive.Iwe unoda kupa ruzivo mune akati wandei mafomati kusangana nezvinodiwa zvakasiyana uye zvaunofarira.Vamwe vatengi vanodzidza nekuona, saka YouTube mavhidhiyo anobatsira.Vamwe vangade madhayagiramu epamhepo kana zvakanyorwa zvidzidzo zvekugadzirisa dambudziko.
• Shareable.Kana vatengi vachinge vatsvaga ruzivo pawebhusaiti yako, peji rebasa kana app - uye netariro kuwana zvavakakumbira - iwe unoda kuwana rumwe ruzivo kubva kwavari kuitira kuti iwe ugone kuita kuti chiitiko chese chive nani.Vakumbire kuyera ruzivo rwavakawana.Vapei sarudzo yekutumira zvavanofunga kune social media.Izvo zvinokupa iwe yakakosha mhinduro, uye vamwe vatengi vanogona kunge vaine mibvunzo yakafanana vanowana mukana wekuwana mhinduro mumasocial media nekukurumidza.

Resource: Yakagadziriswa kubva kuInternet