Rangarira njodzi yekupedzisira yakaunzwa nemutengi kwauri?Dai akangokumbira rubatsiro nekukurumidza, waigona kukudzivirira, handiti?!Ichi ndicho chikonzero vatengi vasingakumbire rubatsiro pavanenge vachifanira - uye kuti ungaita sei kuti vataure nekukurumidza.

Iwe ungafunga kuti vatengi vaizokumbira rubatsiro panguva yavanoida.Mushure mezvose, ndicho chikonzero nei uine "sevhisi yevatengi."

"Tinofanira kunge tichigadzira tsika yekutsvaga rubatsiro," anodaro Vanessa K. Bohns, purofesa anoshamwaridzana weOrganization Behavior paILR School paCornell University, mukutsvakurudza kwake kwemazuva ano."Asi kukumbira rubatsiro zvakadzikama uye nechivimbo kunoda kuramba fungidziro dzinoverengeka dzakafumurwa."

Vatengi vanowanzorega dzimwe ngano dzivhare kutonga kwavo kana zvasvika pakukumbira rubatsiro.(Kutaura zvazviri, vaunoshanda navo, shamwari uye nhengo dzemhuri vanozviita, zvakare, nekuda kwechinhu ichocho.)

Hedzino nhema nhatu huru dzekukumbira rubatsiro - uye kuti ungadzidzinga sei kune vatengi kuti vawane rubatsiro nyaya diki isati yashanduka kuita hombe - kana kusagadziriswa - imwe:

1. 'Ndichaita sebenzi'

Vatengi vanowanzofunga kuti kukumbira rubatsiro kunoita kuti vataridzike vakaipa.Mushure mekunge vapinda muhurongwa hwekutengesa, kutsvagisa, kubvunza mibvunzo ine hungwaru, pamwe kutaurirana nekushandisa chigadzirwa chako, vanonzwa vaine simba.Ipapo havagoni kufunga chimwe chinhu chavanofunga kuti vanofanira kunzwisisa, uye vanotya kuti vacharatidzika kuva vasingakwanisi.

Tsvagiridzo inoratidza neimwe nzira: Imwe ongororo yakawana vanhu vakakumbira rubatsiro vaionekwa sevanokwanisa - pamwe nekuti vamwe vanoremekedza munhu anoziva nyaya uye nzira yakanaka yekuikunda nayo.

Zvekuita: Ipa vatengi nzira iri nyore yekukumbira rubatsiro pakutanga kwehukama.Kana vatenga, iti, "Vatengi vakawanda vakataura kuti vane dambudziko ne X. Ndifonere, uye ndichakufambisa."Zvakare, tarisa pavari, uchibvunza, "Ndedzipi nyaya dzawasangana nadzo naX?"Kana kuti, “Ndingakubatsira sei neY?”

2. 'Vachati kwete'

Vatengi zvakare vanotya kuti vanozorambwa kana vakakumbira rubatsiro (kana chero chakakosha chikumbiro).Pamwe kwete kutaura chaiko kuti, “Aiwa, handibatsiri,” asi vanotya chimwe chinhu chakadai sokuti, “Hatigoni kuita izvozvo” kana kuti “Hachisi chinhu chatinotarisira” kana kuti “Hazvisi pasi pewaranti yako.”

Saka vanoedza kugadzirisa kana kuti vanomira kushandisa chigadzirwa chako kana sevhisi - vobva vamira kutenga, uye zvakanyanya, tanga kuudza vamwe vanhu kuti vasatenge kubva kwauri.

Zvekare, kutsvagurudza kunoratidza neimwe nzira, Bohns akawana: Vanhu vanoda kubatsira - uye kubatsira zvakanyanya - kupfuura zvinozivikanwa nevamwe.Zvechokwadi, mubasa revatengi, iwe uri uber-kuda kubatsira.

Zvekuita: Ipa vatengi nzira yese inobvira yekugadzirisa uye kugadzirisa matambudziko.Yeuchidza vatengi pane yega yega nzira yekutaurirana - email, invoice, social media, mapeji ekumhara webhusaiti, FAQs, materiel ekushambadzira, nezvimwe - nzira dzakasiyana dzekuwana rubatsiro, kuita runhare kune nyanzvi yebasa revatengi mhinduro iri nyore.

3. 'Ndiri kunetsa'

Zvinoshamisa ndezvokuti vamwe vatengi vanofunga kuti kufona kwavo kuti vabatsirwe kunonetsa, uye munhu anovabatsira anozvishora.Vangafunga kuti vari kuomesera, uye kuedza kuvabatsira hakuna kunaka kana kunyanyisa pa“dambudziko diki rakadaro.”

Zvakatoipa zvikuru, vangava ne“chinoitika chinokatyamadza” ichocho nemhaka yokuti vakambova nechinoitika chomunguva yakapfuura apo vakakumbira betsero uye vakabatwa nokusakendenga.

Ehezve, tsvagiridzo inoratidza kuti izvi zvakaipa zvakare: Vanhu vazhinji - uye zvechokwadi vashandi vebasa revatengi - vanowanzowana "kupenya kunodziya" kubva pakubatsira vamwe.Zvinonzwa zvakanaka kuva akanaka.

Kopa kubva paInternet Resources